Frequently Asked Questions
Why choose Greenwich Gentle Helpers?
We combine professionalism, compassion and personalised support to create a recovery experience that feels calm, reassuring and genuinely helpful.
Unlike traditional care agencies, our focus is on practical assistance, companionship and peace of mind, helping clients maintain independence and recover comfortably in the place they feel safest — their own home.
What type of support do you provide?
Greenwich Gentle Helpers provides compassionate non-medical home recovery and wellbeing support for individuals and families.
Our services include post-operative recovery support, companionship, hospital discharge assistance, light housekeeping, meal preparation, shopping and errands, appointment transport, overnight reassurance, and postpartum support for new mothers.
Our goal is to make recovery and everyday life feel easier, safer and less overwhelming.
Do you provide personal care?
No. Greenwich Gentle Helpers is a non-medical support service.
We do not provide personal care such as bathing, dressing, toileting, administering medication or any clinical tasks.
Instead, we focus on practical assistance, companionship and emotional reassurance that helps clients recover comfortably and maintain independence at home.
If personal care is required, we can discuss suitable local providers who may be able to assist.
Are your helpers DBS checked?
Yes.
All Greenwich Gentle Helpers team members undergo enhanced DBS checks and are carefully selected for their professionalism, compassion and reliability.
We understand that inviting someone into your home requires trust, and we are committed to maintaining the highest standards of safety and professionalism.
How quickly can support start?
We understand that support is often needed at short notice.
In many cases, services can begin within 24–72 hours following an initial consultation and assessment.
Urgent requests may also be accommodated depending on availability.
We always do our best to respond quickly and provide reassurance when it is needed most.
Do you offer short-term support?
Absolutely.
Many of our clients use our services for a short period while recovering from surgery, illness, hospital discharge or childbirth.
Support can be arranged for:
- A single visit
- A few days
- Several weeks
- Longer-term ongoing assistance
Every support plan is tailored to individual needs.
Which areas do you cover?
We currently serve Greenwich and surrounding areas across South East London.
If you are unsure whether we cover your location, please contact us and our team will be happy to discuss your requirements.
Can family members receive updates?
Yes.
With the client’s consent, we can provide regular updates to family members for added peace of mind.
Many families appreciate knowing their loved one is safe, comfortable and receiving the support they need, especially when they live further away or have busy schedules.
How much do your services cost?
We offer flexible support options ranging from one-off visits to comprehensive weekly recovery packages.
Typical services include:
- Flexible One-Off Support from £40 per hour (minimum 2-hour booking)
- Recovery Essentials from £195 per week
- Recovery Plus from £425 per week
- Full Recovery Support from £695 per week
A complimentary consultation allows us to recommend the most suitable package for your needs.
Do you support new mothers after birth?
Yes.
Our Gentle Support After Birth service provides practical and emotional support for new mothers and families adjusting to life with a newborn.
We can assist with:
- Meal preparation
- Light housekeeping
- Laundry
- Shopping and errands
- Nursery organisation
- Emotional reassurance and companionship
Our aim is to help mothers rest, recover and focus on bonding with their baby.
Do you offer evening, weekend or overnight support?
Yes.
We understand that recovery and support needs do not always fit within traditional working hours.
We offer:
- Evening support
- Weekend support
- Overnight reassurance visits
These services are designed to provide additional comfort and peace of mind during vulnerable periods of recovery.